The First Direct Bank of the Leumi Group, one of the largest banks in Israel, was challenged with the PIN and knowledge-based authentication process used in its contact centers. The verification questions took up to 30 seconds per call, frustrating customers and proving easily answered by imposters.
The bank turned to voice biometrics to overhaul its authentication process. Download this case study to learn how active and passive voice authentication has allowed Bank Leumi to significantly:
- Reduce the time required to authenticate customers
- Improve security to protect member accounts and prevent fraud
- Enhance contact center efficiency
Learn More
No Comment to " Bank Leumi transforms authentication with voice biometrics "